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Official Bug Report Section Guidelines
#1
The primary function of this section is to collect reports on issues currently affecting the Atlas Hard Drive LED. Our goal is that this forum will become an extremely valuable tool to the development team, allowing all of us to help make Atlas Hard Drive LED better than before.

While you may not see me post here very often, please know that your reports are read and appreciated. In the event that the amount of information in a bug report proves to be insufficient during our investigation, you will see me ask for additional information (like your hardware configuration or what time you encountered a specific issue). We will move some threads over to the Tech Support Forum if we believe your issue may be related to your personal setup as opposed to the Atlas Hard Drive LED itself.

Please keep all posts on topic. This means threads should center around bug reports, workarounds, and discussion of software use impacting issues.
  • Miscellaneous discussions, criticism, or commentary should be posted in the General Discussions section.
  • Technical issues, advice, and discussion of technical issues should be posted in the Tech Support section of this software.

When providing information on a bug report, it is okay to post on an existing thread if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.
  • If you find multiple bugs, create a separate thread for each one. While this may seem tedious, it is essential to our workflow as it allows our internal tools track which specific bugs have been investigated and it helps us share the workload among our team.
  • Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored.
  • Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve.
  • We understand that emotions can run high while dealing with technical issues, but [b]posting in an abusive or disparaging manner will not be tolerated[b], and does not advance our goal of providing assistance to the widest audience of customers in this forum.

As always, community forums work best when all participants treat each other with respect and courtesy. We ask that you take the time to read through the Code of Conduct before posting.


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